Privacy Policy
Life Balance Clinical Psychology (ABN 23 652 694 294)
Current as of: July 2026 Life Balance Clinical Psychology ("the Practice", "we", "our", "us") is committed to protecting your privacy, both as a visitor to this website and as a client of our clinical practice. We take the confidentiality of your information seriously and handle it in line with the Australian Privacy Principles (APPs) under the *Privacy Act 1988* (Cth), and the professional obligations set out by the Psychology Board of Australia (PsyBA) and AHPRA. By using this website, submitting an enquiry, or engaging our psychological services, you agree to the terms of this Privacy Policy.
A few definitions:
Personal information is any information that identifies you, or could reasonably identify you, whether it's true or not.
Sensitive information is a category of personal information that gets extra protection under the law. It includes things like your health information, racial or ethnic origin, religious or political beliefs, and sexual orientation.
Health information is a type of sensitive information collected while providing you a health service, such as details you share about your medical history or mental health during a consultation. The Information We Collect We collect the personal, sensitive and health information needed to respond to enquiries and to provide safe, appropriate psychological care. Website visitor data: name, email address and phone number, only when you submit these voluntarily through our enquiry form, by email, or by subscribing to updates. Clinical client data: contact and administrative details, Medicare or private health insurance details, billing records, referral letters (including Mental Health Treatment Plans), relevant medical history, psychometric assessment data, and clinical session notes. How We Use Your Information We use your information to respond to enquiries and to provide clinical psychological assessment and therapy. We do not sell, rent or share your information with third parties for marketing purposes. If your sessions are funded through Medicare, NDIS, DVA or another third-party body, we're required to provide progress reports to your referring practitioner or funding body as part of that arrangement. If you'd like to stop receiving general updates or communications from us, you can unsubscribe at any time by emailing hello@lifebalanceclinicalpsychology.com.au Limits of Confidentiality Everything you share with us is treated as confidential. There are some situations where we're legally or ethically required to disclose information, even without your consent:
Risk of harm If we reasonably believe you, or another identifiable person, is at risk of serious or imminent harm, we may need to share relevant information to prevent that harm. This is consistent with our duty of care and the *Mental Health Act 2016* (Qld).
Mandatory reporting. Under the Child Protection Act 1999* (Qld), we're required to report a reasonable suspicion that a child has suffered, is suffering, or is at risk of suffering significant harm, where there isn't a parent able and willing to protect them.
Legal requirements Where we're required by law to disclose information, such as under a court order, subpoena, warrant, or a formal request from a law enforcement agency.
Funding body reporting. Where your sessions are funded through Medicare, NDIS, DVA or a similar body, standard progress reporting to your referring practitioner is a condition of that funding. We'll always try to discuss this with you first, unless doing so isn't possible or would increase risk.
Clinical Supervision
We take part in regular clinical supervision and peer consultation as part of maintaining safe, high-quality care. In line with the Psychology Board of Australia's Code of Conduct, we won't discuss identifiable details of your case in supervision, even de-identified or under a pseudonym, without first obtaining your consent as part of our consent to service process.
How We Store Your Information
Our practice operates on a paperless basis. We don't hold physical paper client files.
Storage platform: Client records are stored securely in Zanda, a cloud-based practice management system built for healthcare providers.
Security: we use encryption, firewalls, and mandatory multi-factor authentication (MFA) for all staff and contractors with system access.
Data hosting: clinical information is hosted on servers located within Australia.
AI-assisted note-taking: we use NovoNote, an AI clinical scribe, to support session documentation. NovoNote does not store session audio; audio is processed only for the duration of the session and is not retained afterward. We will obtain your explicit consent before using Novonote.
Correspondence: copies of website enquiries and email correspondence are archived on encrypted backup systems for record-keeping purposes only.
Other Parties We May Share Information With
Beyond the funding bodies and clinical contacts described above, we may share limited information with:
IT, hosting and data storage providers who support the software we use to run the practice; professional advisors, such as our accountant or legal advisor, where relevant to running the practice; and a new provider, in the event our practice is ever sold or restructured, though your clinical information would remain subject to the same confidentiality protections.
We may disclose de-identified data to overseas providers as described above (AI processing). Where this occurs, we only work with providers who have contractual data protection obligations in place, consistent with the Australian Privacy Principles.
How Long We Keep Your Information
We retain adult client records for a minimum of 7 years from the date of your last appointment. For clients who were under 18 during treatment, records are retained until they turn 25. These timeframes reflect standard record-keeping expectations for registered psychologists under AHPRA and PsyBA guidance. When a record is eventually destroyed, we keep a written note of your name, the date of destruction, and the period the record covered.
Cookies and Website Analytics
Our website uses cookies to understand how visitors use the site, so we can improve it over time. We use Google Analytics for basic web traffic analysis. In most cases, cookies identify your browser or device rather than you personally.
Accessing and Correcting Your Information
You can request access to, or correction of, the personal and administrative information we hold about you. If any contact or billing details are incorrect, let us know and we'll update them. Clinical notes reflect the professional judgment of your treating clinician at the time they were written, and can't be retroactively altered. If you believe something in your file is inaccurate, you can ask for a written statement of correction to be attached to your record.
Anonymity and Pseudonyms
Where practical, you're welcome to interact with us without providing your identity, such as for a general enquiry. Because of the nature of psychological treatment, we do need to verify your identity to provide clinical care, complete Medicare or funding-body billing, and maintain continuity and safety. This means anonymity generally isn't possible once active treatment begins.
Data Breaches
No method of electronic storage or transmission is completely secure, and we take reasonable steps to protect your information and to keep our security measures current. If a data breach occurs that's likely to result in serious harm to you, we'll act in line with the Notifiable Data Breaches (NDB) scheme under the *Privacy Act 1988*. This means containing the breach, notifying you directly, and reporting the incident to the Office of the Australian Information Commissioner (OAIC) where required.
Links to Other Websites
Our website may contain links to external sites. These are provided for convenience only and don't imply endorsement. We're not responsible for the privacy practices of external websites, and we'd encourage you to review their own privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time as our practice or the law changes. Updates will be posted on this page. If a change materially affects how we handle your active clinical data, we'll let you know directly.
Questions and Complaints
If you have a question or a concern about how we've handled your information, please contact us directly so we can try to resolve it: Email: hello@lifebalanceclinicalpsychology.com.au Address: 608 Brunswick Street, New Farm QLD 4005. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](https://www.oaic.gov.au).
This policy should be read alongside our Terms of Use and Social Media Policy.