Social Media Policy
As psychologists registered with AHPRA, we have professional obligations that shape how we interact online. This policy explains how Life Balance Clinical Psychology approaches social media, and what you can expect from us if we cross paths online, especially if you're a current or former client.
Friending and Following
We don't accept friend or contact requests from current or former clients on personal social media accounts, including Facebook, Instagram and LinkedIn. Adding clients on personal accounts can compromise confidentiality and blur the boundaries of the therapeutic relationship. If you have questions about this, feel free to raise it with your clinician.
Life Balance Clinical Psychology has public accounts on Instagram, Facebook and LinkedIn. You're welcome to follow these if you'd like, but there's no expectation that you do.
Contacting Us
If you need to reach us between sessions, please email us using the contact details on this website. Please don't message us through social media. These platforms aren't secure, messages aren't monitored regularly, and there's no guarantee your message will be seen in time.
If you disclose anything urgent or crisis-related through social media, we may not see it quickly enough to respond. If you're in crisis, please call 000 or Lifeline on 13 11 14 rather than messaging us online.
Contact through social media doesn't establish or form part of a therapeutic relationship. If you're a new, current or former client wanting an appointment, please get in touch through our website or by email.
Online Searches
We won't search for clients online, whether through search engines, social media or similar platforms. Doing so could affect your privacy and blur professional boundaries, regardless of good intent.
Reviews and Testimonials
Under the National Law that governs registered health practitioners, we're not permitted to use testimonials that reference clinical outcomes, diagnosis or treatment in our advertising. This is reinforced by the Australian Psychological Society's Code of Ethics.
If you come across our practice on a review site, that listing isn't a request for a rating or testimonial. You're free to share your thoughts if you choose to, but because of client confidentiality, we won't respond to reviews, whether positive or negative, on any public platform.
We'd encourage you to consider your own privacy before sharing any details about your therapy publicly, in the same way we protect the confidentiality of your information.
Questions
If you have any questions about this policy, please raise them with your clinician, or email us at hello@lifebalanceclinicalpsychology.com.au